Customer Relationship Management - Testament Business Academy (TEBA) | Educartis

4 weeks
Blended Learning


Course Overview

In today’s highly competitive business environment, managing and sustaining customer relationships and effectively interacting with your customers are the most critical success factors of any business or organization. By enhancing the customer experience, organizations can develop a strong lasting relationship between their customers and the organization.

How This Course Will Benefit Your Career

At the end of the program, students would have attained the following objective:
  • Define the concept of customer relationship management and its processes
  • Manage customer expectations to increase customer satisfaction
  • Prioritize customer service
  • Identify and assess customer expectations to meet customer need
  • Understand the impact of social networking on customer relationship management
  • Persuading and Negotiating with customers
Certification obtained

Master Certificate in Customer Relationship Management

What jobs will I qualify for?

Sales Representative, Marketer, Customer Relationship Manager, Project Manager, Clients Supervisor, Public Relation officer, Office Administrator, Human Resource Officer.


When do I start?

Next available course

School type cp

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Admission Criteria

SSCE, Diploma, OND, Higher/Advanced Diploma, NCE, HND result is required and any/no previous work experience or higher qualification will be preferred. Ability to use computer and navigate the internet and computer environment will be an advantage.

How do I apply?

Contact Tim Imuwahen on +234 (0) 908 110 8687 or;
Send a mail to:

Payment options

  • Bank or mobile transfer
  • Cash payment at the training center
  • Online payment using your ATM cards

Detailed course information

Module One: Intro to Customer Relationship Management
  •  Unit 1: Defining CRM
  •  Unit 2: Components and Strategy of CRM
  •  Unit 3: Critical Success Factors for CRM
  •  Unit 4: What Drive CRM?
  •  Unit 5: Social Network and CRM
  •  Module One Quiz
Module Two: Customer Service
  •  Unit 1: Identifying your customer
  •  Unit 2: Customer Satisfaction and its Importance
  •  Unit 3: Sustaining Customer Relationship
  •  Unit 4: Customer Call Centre
  •  Module Two Quiz
Module Three: Customer Life-Cycle Management
  •  Customer Life-cycle Management
  •  Customer Life-cycle Management 
  •  Module Three Quiz
Module Four: Implementing Customer Relationship Management
  •  Unit 1: CRM Measuring Tools
  •  Unit 2: Planning and Implementing CRM
  •  Unit 3: Customer Profitability
  •  Unit 4: Conducting Swot Analysis
  •  Unit 5: Improving Sales Profitability
  •  Module Four Quiz
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This course is taught by:

Tim Imuwahen

Lead Instructor

Course Provider

Email & Website
Phone & Location
  • +2349072403011
  • +2349081108687
  • 16, AKinola Ikare Street, Idiroko, Olorunishola