Leadership and Crisis Management - Testament Business Academy | Educartis

4 weeks
Blended Learning


Course Overview

Unexpected events occur frequently in all aspects of our daily environment whether in a factory, at work or major organizations. Understanding the importance and challenges to individuals when addressing crisis management or emergency situations is vital for the safety and security of individual, revenues, and reputation in an organization. For leaders, crisis management can be the most painful experience that will test whether they are fit to be who they are in the organization.

Why Leadership and Crisis Management?
This course will show you how to recognize and respond to the tactics difficult people use at work, at home and in customer service environments. This course will teach you how to keep calm, composed and professional when faced with challenging situations and confrontational behaviour. You will further learn how to develop specific strategies for conflict resolution and recognize personality types with which you may clash.
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How This Course Will Benefit Your Career

  • Establish a system to prevent some issues into magnifying into a crisis
  • Understand the basic concept and technique of persuasion
  • Learn how to handle difficult people within the organization
  • Establish a crisis management team in the organization
  • Identify the relationship between leadership and crisis management within an organization
  • Choose effective ways of communicating when dealing with difficult people
Certification obtained

Master Certificate in Leadership and Crisis Management

What jobs will I qualify for?

Manager, Senior Manager, Team Leader, Director, CEO, Entrepreneur, Mediator, Negotiator


When do I start?

Next available course

School type cp

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Admission Criteria

SSCE, Diploma, OND, Higher/Advanced Diploma, NCE, HND result is required and any/no previous work experience or higher qualification will be preferred. Ability to use computer and navigate the internet and computer environment will be an advantage.

How do I apply?

Contact Tim Imuwahen on +234 (0) 908 110 8687 or;
Send a mail to: admission@teba.com.ng

Payment options

  • Bank or mobile transfer
  • Cash payment at the training center
  • Online payment using your ATM cards

Detailed course information

Module One: Crisis Management - Managing Difficult People
  •  Unit 1: Defining Crisis
  •  Unit 2: Essential of Crisis Management
  •  Unit 3: Managing People
  •  Unit 4: Overview of Crisis Management Flow
  •  Unit 5: Crisis Management Team
  •  Unit 6: Differentiating between Crisis and Disaster
  •  Module One Quiz
Module Two: Strategic Leadership
  •  Unit 1: Leadership and Power
  •  Unit 2: Personality Type
  •  Unit 3: What makes a good Leader?
  •  Unit 4: Strategic Leadership Styles
  •  Module Two Quiz
  •  Unit 5: Managing Difficult People
Module Three: Effective Communication
  •  Unit 1: Team Communication
  •  Unit 2: Effective Communication Skill
  •  Unit 3: Active Listening
  •  Unit 4: Persuasion
  •  Unit 5: Barriers to Communication
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This course is taught by:

Tim Imuwahen

Lead Instructor

Course Provider

Email & Website
  • admission@teba.com.ng
  • https://teba.com.ng
Phone & Location
  • +2349072403011
  • +2349081108687
  • 16, AKinola Ikare Street, Idiroko, Olorunishola